Get Help Effectively

Use this checklist to minimize back-and-forth and speed up resolution.

Required context

• t1n1wall version and architecture
• Deployment type (home, VM, cloud, production edge)
• Network diagram (WAN/LAN/subnets)
• Change that happened immediately before failure

Required evidence

1. Interface assignments
2. Firewall/NAT/VPN screenshots (redacted)
3. Logs around test timestamps
4. Exact reproduction steps
5. Expected outcome vs actual outcome

Triage sequence to run first

1. Configure WAN and LAN checks
2. Troubleshooting checklist
3. NAT model checks
4. VPN checks if relevant

Escalation path

• Use docs first
• Open GitLab issue for confirmed defects
• Include complete evidence set so maintainers can reproduce quickly